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Credit Card Withdrawal
    EntroPay

ECash Direct Accounts Supported
For more info click here.

***NOTICE: As of December 9th 2002, you will be unable to withdraw your original deposit funds back to your MasterCard. Unfortunately MasterCard has imposed these restrictions on us and ECash Direct has no alternative but to comply. This policy does not apply to Visa.***


Accessing the Credit Card Withdrawal screen

To perform a Credit Card Withdrawal you need to visit the Cashier. To access the Credit Card Withdrawal function from the ECash Direct main menu click on the WITHDRAWAL button. The withdrawal screen will appear with the Credit Card tab as the default.

If you have closed or lost a credit card please contact us before you attempt to withdraw.

Withdrawing funds by Credit Card

To withdraw funds from your ECash Direct account you need to specify the amount of withdrawal. Certain information may be required in order to secure the transaction.

For Visa refund/credit restrictions, please click here.

If there are no records of non-refunded credit card deposits on our systems, you will be required to use another withdrawal option.

As an added security measure, your complete credit card number is never displayed on this withdrawal screen. Asterisks (the * symbols) are used in place of most of the numbers within your credit card. A part of the number is displayed to allow you to review and verify the actual card being used to make the withdrawal.

If you are having problems withdrawing, please review Withdrawal Limits section to see if this affecting the transaction. In addition you can always contact us for more information.

Processing Rules

Transactions are generally completed within one minute of being entered.

The withdrawn funds are transferred to your credit card immediately. Depending on the bank/credit card that you use, they will post your funds to your account within the next 3 to 5 business days.

There is a fee per transaction for using the service. This fee does not apply to customers that have a balance of less than $20 (or currency equivalent) that withdraw the entire balance.

Transaction Reporting

It is important to keep a record of all of your credit card withdrawals. To help you maintain these records you should be aware that your credit card withdrawals are recorded and reported on your credit card statement and your ECash Direct statement. Credit card withdrawal transactions are normally displayed on your credit card statement as ECash Direct. In some cases, our toll free telephone number is displayed. Credit card withdrawal transactions are normally displayed on your ECash Direct statement as CCW.

Credit card withdrawal fees are normally displayed on your ECash Direct statement as CCI.

Security Information

At ECash Direct we continue to provide the highest level of security for our customers when depositing money on-line.

A new initiative has been put into place by Visa to further protect on-line transactions called Verified by Visa.

These both work in a similar way and protect the card holder with a secret code/password against unauthorized use of your card when you deposit money online.

Please click the link below to visit the Visa website for full information.

Verified by Visa

If your card qualifies for Verified by Visa you may be prompted to either register or enter your security details at the card registration or deposit confirmation page.

Currency Conversion

For Credit/Debit Cards, we provide you with the option of withdrawing in your own currency.

We provide a competitive exchange rate, presented upfront in the payment method interface. Should you choose to pursue this service, the transaction will be processed on your payment method immediately using the exchange rate provided. In case you would like the payment provider to perform the currency exchange for you, the transaction will be posted to your card when processed by your issuing bank while the exchange rate and any additional fees will be determined by your issuing bank.

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