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Accessing the Debit Card Withdrawal screen To perform a Debit Card Withdrawal you need to access the ECash Direct software. To access the Debit Card Withdrawal function from the ECash Direct main menu click on the WITHDRAWAL button. The withdrawal screen will appear with the Credit/Debit Card tab as the default. If you have closed or lost a debit card please contact us before you attempt to withdraw. Withdrawing funds by Debit Card To withdraw funds from your ECash Direct account you need to specify the amount of the withdrawal. Certain information may be required in order to secure the transaction. As an added security measure, your complete debit card number is never displayed on this withdrawal screen. Asterisks (the * symbols) are used in place of most of the numbers within your debit card. A part of the number is displayed to allow you to review and verify the actual card being used to make the withdrawal. If you are having problems withdrawing, please review the Withdrawal Limits section to see if this affecting the transaction. In addition you can always contact us for more information. Transactions are generally completed within one minute of being entered. The withdrawn funds are transferred to your debit card immediately. Depending on the bank that you use, they will post your funds to your account within the next 3 to 5 business days. There is no fee for using this service. It is important to keep a record of all of your debit card withdrawals. To help you maintain these records you should be aware that your debit card withdrawals are recorded and reported on your debit card statement and your ECash Direct statement. Debit card withdrawal transactions are normally displayed on your debit card statement as from ECash Direct. Credit card withdrawal transactions are normally displayed on your ECash Direct statement as CCW. At ECash Direct we continue to provide the highest level of security for our customers when depositing money on-line. A new initiative has been put into place by Visa to further protect on-line transactions called Verified by Visa. These both work in a similar way and protect the card holder with a secret code/password against unauthorized use of your card when you deposit money online. Please click the link below to visit the Visa website for full information. If your card qualifies for Verified by Visa you may be prompted to either register or enter your security details at the card registration or deposit confirmation page. For Credit/Debit Cards, we provide you with the option of withdrawing in your own currency. We provide a competitive exchange rate, presented upfront in the payment method interface. Should you choose to pursue this service, the transaction will be processed on your payment method immediately using the exchange rate provided. In case you would like the payment provider to perform the currency exchange for you, the transaction will be posted to your card when processed by your issuing bank while the exchange rate and any additional fees will be determined by your issuing bank. |
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